WELL certification, for the people inside.
WELL advisory focused on the health and wellbeing of the people who use a building, from feature strategy and documentation through to the on-site performance verification WELL requires.
Buildings measured by how they make people feel.
WELL is the leading standard for buildings that support human health and wellbeing. As tenants and employers increasingly choose space on wellbeing, a WELL certification is the independent proof that a building delivers it.
WELL is verified, not just documented: an independent agent tests the building in use. We select the right features, assemble the evidence, and prepare the asset so it passes verification.
What WELL covers.
WELL addresses occupant health across ten concepts.
-
01
Air
Air quality, ventilation, and management of pollutants.
-
02
Water
Water quality, testing, and access to drinking water.
-
03
Nourishment
Access to healthy food and transparent nutrition.
-
04
Light
Daylight, electric lighting quality, and circadian support.
-
05
Movement
Active design and spaces that encourage physical activity.
-
06
Thermal comfort
Temperature, humidity, and individual control.
-
07
Sound
Acoustic comfort and management of noise.
-
08
Materials
Reducing exposure to hazardous building materials.
-
09
Mind
Mental health, restorative spaces, and stress reduction.
-
10
Community
Inclusive design, health services, and emergency preparedness.
Four phases. Certified, not rejected.
The same disciplined route, whatever the standard: know the gap before you commit, then close it in the right order.
-
Phase 01
Standard fit and gap assessment
Confirm the right rating system and target level for the asset, then baseline it against the criteria so you know exactly where you stand before anyone commits.
- Rating-system and target-level fit
- Baseline against the criteria
- Gap analysis and feasibility
- Indicative timeline and effort
-
Phase 02
Certification roadmap
Turn the gaps into a prioritized plan, with the evidence each criterion needs, a realistic timeline, and clear ownership through to submission.
- Prioritized gap-closure actions
- Evidence plan per criterion
- Timeline to submission
- Roles and ownership
-
Phase 03
Evidence and documentation
Close the gaps and assemble the evidence to the assessor's requirements, so the submission is complete and consistent the first time, not after a rejection.
- Gap-closure support
- Evidence assembled to spec
- Documentation and calculations
- Internal review before submission
-
Phase 04
Submission, audit and recertification
Manage the submission and the assessor relationship through to the result, then keep the certification current as the operation evolves.
- Submission management
- Assessor and audit liaison
- Response to review comments
- Recertification and maintenance
WELL, in plain terms.
What does WELL actually measure?
WELL measures how a building affects the people inside it: the quality of its air and water, its light, comfort, acoustics, and the features that support physical and mental health.
Does WELL require on-site testing?
Yes. WELL certification includes performance verification, where an independent agent tests conditions such as air, water, light, and sound in the building in use. We prepare the asset for that visit.
Can WELL and LEED be pursued together?
Yes, and they work well together: LEED for the building's environmental performance and WELL for occupant health. We can run a combined pathway where it makes sense.
What are the WELL certification levels?
WELL is awarded at Bronze, Silver, Gold, and Platinum based on the points achieved across the ten concepts. We agree a target level and build the feature strategy around it.
Does WELL apply to existing buildings?
Yes. WELL applies to buildings and spaces in use, so existing, occupied assets are well suited to certification.
Want a healthier, certified building?
Start with a gap assessment against the WELL concepts. We will map the achievable level and the route to verification, before you commit.
Not sure WELL is the right fit?
Each standard suits a different asset and goal. Explore the others, or start with the overview.